Frequently Asked Questions
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I've been allergic to some soaps in the past. Will I be able to use yours?
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Are your soaps tested on animals? Are they suitable for vegetarians?
After returning to your site, how do I get back to the Check-out?
- Do you offer a worldwide shipping service?
Answers...
I've been allergic to some soaps in the past. Will I be able to use yours?
Many allergic reactions stem from the fragrances and/or colours used in soaps, especially if they are synthetic. Also, many commercial soaps use ingredients, e.g. Sodium Lauryl Sulphate (SLS), which are themselves skin irritants. All the ingredients in our soaps, on the other hand, are natural and we source them with great care. Our fragrances are essential oils from plants and the colours we use are from infused plant material - flowers, roots etc, or from clays. However, even essential oils contain naturally occurring allergens so if you would like details of the allergens in any of our soaps, please contact us. In any case these will be listed with the ingredients on the labels.
Also, we do make two soaps specifically for people who suffer from allergies or have sensitive skins. These soaps, Calendula and Shea with Aloe Vera, contain no added fragrances or colours and can be found on our Soaps for Special Skincare page.
Do you really make all your soaps yourselves?
Yes. We make all our soaps using the traditional Cold Process method and recipes that we ourselves have formulated. We source our own ingredients ensuring that they are of high quality as well as environmentally sustainable. We make the soaps on our own premises and allow a minimum of four weeks for them to cure before putting them on sale. Our soaps are not "melt and pour"!
Are your soaps tested on animals? Are they suitable for vegetarians?
None of our soaps are tested on animals. Nor do we use any animal fats in our soaps, all of which are suitable for vegetarians - indeed, all except three (they contain honey, beeswax or goatsmilk) are suitable for vegans.
Our soaps come wrapped in handmade paper. The labels comply with the relevant UK and European legislation and carry full details of the ingredients and any allergens.
How do I pay for goods I buy from you?
We use Paypal to process our on-line payments. If you are not a Paypal member, you can pay us through Paypal using your normal debit or credit card. If you are a Paypal member, you have the added option of paying us from your Paypal account. Alternatively, if you wish to order by post rather than on-line, we are happy to accept cheques drawn on UK clearing banks and are also happy to have payments made direct into our Bank. We regret that we do not accept cheques drawn on foreign banks as the cost of transacting these often comes to more than the cost of the goods.
How do I use the Shopping Basket?
Under each soap description there's an "Add to Basket" button. Click on the appropriate button and you'll be taken to the Check-out, where what you've ordered will be listed. You've then got a choice - you can either return to the site, coming back to the Check-out to complete your order later, or you can proceed to complete the purchase. To do this, just follow the instructions
After returning to your site, how do I get back to the Check-out?
Click on the "Review Basket" button (or order something more!)
How long will it take for my order to reach me?
We are unable to offer a 24-hour turn round service. However, we aim to despatch orders within five working days of receipt. To keep carriage costs to a minimum, we use second class post or standard parcel post - see our Carriage page for full details.
What if the goods I receive from you are faulty?
We offer a full refund or exchange policy for faulty goods - please see our Terms and Conditions page for full details.
We do our best to ensure that you won't have! However, we're only human
and mistakes can occur. Please see our Terms and Conditions page for details
as to how you can contact us and as to how we deal with such occurrences.
Will you keep my details private?
Yes. We won't send you marketing material and we won't pass your details to anyone else. Again, our Privacy Policy is set out on our Terms and Conditions page.
Do you offer a worldwide shipping service?
Soaps are heavy and we regret that due to the high cost of carriage our shopping cart is only set up to deal with orders from the United Kingdom. However, if you do live abroad and would like to order soaps, please contact us before you place an order and we'll give you a quote to have the soaps shipped out to you.
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