Terms & Conditions
On this page we basically inform you what we'll do in the unlikely event of the goods you buy from us being faulty. We suggest how you should complain and who you should complain to, and we agree to deal with your complaint within a fixed time. We also tell you what we do with any information you give to us, and let you know how you can contact us.
If the Goods you buy are faulty.....
We've been making soaps since 2003 and we like to think that we have established a reputation for quality and reliability. Our relationship with our customers is all-important to us. So in the unlikely event that the product you buy from us is faulty, please return it to us for a refund or replacement (your choice). (This does not apply to products you obtain from a shop or third party - in that event you should return the product to them).
Cooling Off Period
We comply with The Consumer Protection (Distance Selling) Regulations 2000 in that we give our customers the right to cancel their order for any reason for up to seven days following the day on which they receive the goods from us. This means that provided the customer despatches the goods back to us within that period unopened and in good condition we will within 15 days of our receiving the returned goods refund in full the purchase price paid by the customer. The customer will, however, be responsible for the cost incurred by him/her in returning the goods to us.
Nothing in the above affects your statutory rights under the consumer protection laws currently applicable in the United Kingdom.
Complaints
If you have a complaint, please contact us as soon as possible. We will acknowledge your complaint within a maximum of five working days and would also hope to be able to resolve it within that period*. The partner with responsibility for dealing with complaints is Ann Thorpe.
* This period may be extended when we are closed for holidays, in which event we will acknowledge your complaint within five working days of our return. We are sure that you will appreciate that for security reasons we do not advertise our holiday dates on our website.
Thistle Soaps' Privacy Policy
This is really quite simple. The only information we collect from our customers are the details they give us when they place orders with us, and we consider that all information about our customers is absolutely confidential. Obviously your credit card details will be transmitted to our Bank for processing, but other than that we will not release any of your details, including your name, address and e-mail address, to anyone else. We don't keep customer data on our computer. Unless you specifically ask us to do so we won't send you follow-up e-mails or put you on a mailing list. If you shop with us, you'll find that the only information you have to give is that which is strictly necessary to enable us to process the transaction.
If you decide to buy from us, you'll be sent a "cookie" when you go to our Shopping check-out. This is a small file which will keep a record of you while you are at the site so that you can, for example, be identified again if you leave the check-out and then return to it. Cookies cannot identify you personally. Allowing a Web site to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it. Most commercial web-sites use cookies, and if you object to them (and most people don't) you can customise your browser either to reject them out of hand or to prompt you so that you can choose whether or not to accept them.
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